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Subprocessors

Last updated: April 19, 2026

Syntropic, operated by Bert Software Inc., engages a small number of third-party subprocessors to help deliver our services. A subprocessor is any third party we engage that processes customer personal data in the course of providing our services. The table below lists the subprocessors we use, what they do, and where they process data.

Customer-connected data sources — such as Snowflake, Google BigQuery, Databricks, MotherDuck, and customer-owned Amazon S3 buckets — are not subprocessors of Syntropic. Customers provide their own credentials and remain the data controllers of those systems; Syntropic accesses them only at the customer's direction to perform the operations the customer has requested.

SubprocessorPurposeData processedLocation
Amazon Web Services (AWS)Cloud infrastructure — application hosting, PostgreSQL (RDS), object storage (S3), key management (KMS)All customer content: account data, encrypted connection credentials, table metadataCanada (ca-central-1)
WorkOSSSO and user authentication; transactional auth emailsEmail address, name, authentication eventsUnited States
StripeSubscription billing and payment processingBilling contact, tokenized payment method, subscription metadataUnited States
SentryError tracking and performance monitoring (production only)Error events, stack traces, user identifiersUnited States
Logfire (Pydantic)Application logging and distributed tracingApplication logs, request traces, user identifiersUnited States
CloudflareContent delivery network and privacy-first web analyticsIP address, request metadata (no cookies)Global edge network

Changes to this list

We update this page when subprocessors are added, removed, or replaced. For questions about our subprocessors, or to request advance notification of changes, contact us at [email protected].